Sunday, March 31, 2024

Reviewed: Carnival Cruise Wi-Fi Service Speed, Reliability, Cost, and More

wifi on cruise ships carnival

On cruise ships, every packet of data you are downloading onto your phone or computer, for the most part, is coming over a satellite, which is not a quick or inexpensive proposition. On some ships operated by Carnival, you even can order beer and pizza to wherever you happen to be using an app. Another line bringing down internet costs dramatically is Carnival.

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For both cruise internet packages, there are discounts for adding more devices and purchasing a package online before your sailing. When I ran a speed test of Voom on Adventure of the Seas, I found the line's fastest option, the Surf + Stream service, usually offered download speeds of just around 3 megabits per second. I never found download speeds exceeding 4 Mbps, but I did see it drop as low as 1.5 Mbps. While still significantly slower than many home connections, that's fast enough to enjoy Netflix and other streaming video services, though I did experience grainy video and buffering issues on occasion. The “Social” package is just $8/day and includes access to Facebook, Twitter, Instagram, Pinterest, Linkedin, Facebook Messenger, and WhatsApp. The ability to message friends and family from these apps makes this package particularly attractive, as you can easily stay in touch with a friend back home who’s watching your house or pet.

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You can also stay connected with fellow cruisers who’ve purchased this plan via messaging apps or iMessage. But perhaps the biggest development in cruise internet costs in recent years is that many higher-end lines have begun offering internet access for — get this — free. Viking, Regent Seven Seas Cruises and Silversea Cruises are among lines now including unlimited internet time in the base cost of a voyage. At some of these lines, such as Regent, you can pay extra for faster service. Note that you might be able to make Wi-Fi calls from an iPhone or via WhatsApp, even with the less expensive plan. Passengers who pay for a Carnival Cruise Wi-Fi plan in advance of sailing get a 15% discount.

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Many of these apps also will show you a schedule of daily activities, offer ship deck plans and sometimes port maps to help you get around, and let you check your onboard account statement in real time. On Celebrity Edge and other Celebrity Cruises Edge-class ships, you can even use an app to remotely open your cabin door, change channels on the television and turn off the lights. While all these apps work off cruise ship Wi-Fi, the good news is they don't require the purchase of a plan to use.

For example, you will likely have the best connectivity early in the morning or late at night when many guests are in bed. But before you run down to Guest Services, try simply reconnecting first. One thing to note is that many ports of calls offer wi-fi service in some shape or form.

That said, wi-fi access is not free, nor is it as quick as you are used to back on land. It is still a challenge to get access while hundreds of miles in the middle of the water. We recently put Carnival’s Internet access through the paces to give you all the details on what we experienced with the service. But if you crave more access, the “Value” plan gets you all of the above as well as Internet browsing, email, sports, weather, banking, finance, etc., for $16/day. This way, you can still stay in touch back home without spending as much money. The sign-in process is fairly straightforward, but there were some hiccups here and there.

wifi on cruise ships carnival

Carnival has made staying connected at sea easy with its improved Internet access. Some people need to use a virtual private network (VPN) when working or simply use one for more privacy online. While we didn’t specifically test out a VPN while sailing, Carnival says they do not support VPNs on their ships. The good news if that you don’t have to purchase wi-fi access to use the app. All the features can be used without buying an Internet plan.

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There may be restaurants that offer wi-fi to customers or ports of call that offer access for a cheaper fee than what’s on the ship. You can also access the Internet with a day-pass so you don’t have to pay for access the entire week. Bottom line is that yes, you can stream in at least some cases. The better option, however, is to go ahead and download any shows you want to watch ahead of time. That way you don’t have to worry about wi-fi service at all. Even if you are able to stream, there might be points where a slow connection makes the show appear choppy or pixelated.

TPG app

wifi on cruise ships carnival

If you simply want to stay connected, check email occasionally and text some friends, then paying that much seems too high to us (that’s where the cheaper Social and Value plans are nice). However, if you have work obligations or things going on back home that you simply can’t miss, then by all means, hop online. The good news is that cruise lines — including Carnival — offer wi-fi access across their fleets. Whether you want to hook up to the Internet with your laptop or post to Facebook from your phone, you can get service anywhere on the ship on any device. Personally, I find it easier to just hit the airplane mode button. Once in airplane mode, I reactivate the Wi-Fi feature on my phone to access the cruise Wi-Fi, and sign up for a shipboard plan that will let me stay in touch by email or a VoIP service like WhatsApp.

First, you can buy more than one package, giving access to multiple devices at once. If you had to use the connection every day to surf, it would be slow by modern standards. It definitely took some time to load images onto posts for Cruzely.com when we live-blogged the cruise.

Many offer free cruise Wi-Fi or discounted package pricing to customers who hit mid- to upper-tier levels. Well, the highest-speed version of Royal Caribbean's Voom connection currently costs $26.99 per day for one device. In the old days of 75 cents-a-minute pricing, that same amount of money would have gotten you just 36 minutes of web time. The maritime communication companies that specialize in providing internet connections to ships have been trying to speed things up in recent years. Solutions have included adding more satellites and linking their systems to land-based towers that connect with ships as they near shore. Depending on the location and time of day, the wifi may vary in connecting speeds.

The breakdown of the three levels of Internet packages available for purchase is simple. For instance, visiting YouTube took about 10 seconds before video thumbnails started to load. A visit to CNN.com brought up the text headlines relatively quickly, but images were delayed.

However, less-intensive tasks should be perfectly feasible. For most of us, we message a lot more than we actually make calls on our phone. In this case, during our tests we noticed that texting iPhone to iPhone seemed to work with no problems. We were able to send and receive messages when connected to wi-fi, including messages with pictures. On our trip we tested FaceTime calls from an iPhone with the Premium plan. We were able to talk, but there were some times where the image was blurry or froze for a few seconds.

On a sailing on one of the Carnival ships outfitted for faster internet, Carnival Sunrise, I did notice a significant improvement in cruise Wi-Fi speed. But the promised access to Netflix streaming wasn't quite as smooth as I had hoped. Clicking on a favorite show, I only could watch for a few minutes before the connection inevitably froze.

Royal Caribbean still claims Voom is the fastest and best Wi-Fi option on cruise ships today. But we're a bit skeptical – not because the Wi-Fi is slower than stated, but because other cruise lines, like Carnival Cruise Line, are quickly catching up. And there are certain parts of the world where satellite coverage is too thin or nonexistent to allow for internet access on cruise ships. To start, there is no Comcast cable wire running to your cruise ship.

A slightly more expensive Value Wi-Fi plan, at $19.55 per day when bought in advance ($23 per day when bought on board), adds access to email and most websites. Yes, all cruise ships today offer an internet connection, but it might not be the seamless experience you've come to expect on land. AT&T does offer a "Cruise Plus" plan for a flat fee of $100 that allows unlimited talk and text during sailings up to 30 days in duration. But it only comes with 1 gigabyte of data (which may seem like a lot until you start streaming movies), with any overage billing at a still-hefty $10 per 100 megabytes.

Wi-Fi on cruise ships: What you need to know about internet use on board

wifi on cruise ships carnival

As many cruisers have found the hard way, international phone plans such as AT&T's $10-a-day International Day Pass do not apply to cruise ships at sea. If you let your AT&T phone roam while you're on a vessel, you'll pay $2.05 per megabyte of data — even if your base plan at home offers you unlimited data. You'll also pay $3 per minute to make a call, $0.50 per text and $1.30 to send a photo. Royal Caribbean also offers a slower-speed version of Voom that can't support streaming for $19.99 per day for one device.

Connection Varies

There is a discount if you buy service before the cruise compared to the onboard price. Don’t forget to download the Carnival Hub app before your cruise. Doing so on your cruise can rack up data charges if you’re not careful. It’s likely you’re traveling with other people that want access to the Internet.

Three Plans of Access

wifi on cruise ships carnival

At Celebrity Cruises, for instance, the top Zenith tier in the line's Captain's Club loyalty program comes with unlimited free Premium-level internet (the fastest plan at the line). Carnival cruise Wi-Fi is also fast enough to support Netflix streaming on some ships, the company says. The cruise line uses a hybrid system that combines faster satellite connections at sea with a network of less-expensive land-based towers that take over as its vessels near coastal areas.

TPG app

That has recently changed and guests can purchase internet through the cruise manager at Carnival.com. If you buy the internet plan before your cruise, you can save 15 to 20 percent (depending on the plan). If you want until embarkation day to purchase the WiFi, it will not be at a discounted rate. As we are increasingly staying connected with friends and family by sharing photos and videos via social media, it has become more important to stay connected even while on vacation.

wifi on cruise ships carnival

Nor do they come with any other sort of fee — at least for most features. On some cruise ships, the signal has become so much faster you now can stream Netflix from the comfort of your cabin — something that would have been unthinkable just a few years ago. I can guide you through the ins and outs of Wi-Fi on cruise ships.

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You are able to connect and get data from the app at no cost. If you’re about to sail, you’ve likely seen mention of downloading the HUB app to use on the ship. This app is extremely useful on the cruise, and you can use it to access everything from dinner menus to ship maps to tracking your onboard spending account. In that case, messaging apps like WhatsApp might be a better option.

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Using the wi-fi here and there to check the news or email, however, was just fine. The old pay-by-the-minute system, which could leave even modest internet users with sky-high bills, is now giving way to simpler and more affordable "all you can browse" plans on many lines. There were times when the connection seemed faster than others, but you wouldn’t confuse the speed with broadband you have at home or the office. Not that long ago, Internet on a cruise was largely a luxury. While someone might buy access to be able to work remotely from the ship or buy a few minutes to check email, broad access by many people on the ship wasn’t common.

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Cruise Radio prioritizes well-balanced cruise news coverage and accurate reporting, paired with ship reviews and tips. Our experience, however, is that you can actually stream at least some of those services that are supposedly no supported. To transfer access between devices, you simply follow the login procedures as normal. It will notify you that the account is already in use and ask if you want to switch devices. Simply confirm the switch and you’re good to go on the second device. When you choose to apply (and are approved) for a new credit card through our site, we may receive compensation from our partners, and this may impact how or where these products appear.

Here are five things to know about onboard internet before you set sail. It’s not cheap, but if you only need to get online for a short time once or twice during your cruise, it might be better than purchasing a package. As a bonus, printing is free of charge at these cafes as well. Finally, the “Premium” plan is $25/day and promises everything from the Value plan as well as video calling such as Skype and Internet speeds that are three times faster.

Please view our advertising policy and product review methodology for more information. But, in the end, there are limits to just how well a satellite system can work. For starters, a ship needs a clear "line of sight" to a satellite to exchange data, something that isn't always the case. Cruise ships traveling through the famed Norwegian fjords, for instance, can lose their satellite signal due to the height of surrounding mountains. In other words, access to work that requires a reliably fast and solid connection could have issues (you are at sea, after all).

At Carnival, you'll pay $5 per cruise to add a "chat" feature to the line's otherwise free HUB app that will let you communicate via text-like messages with other app-enabled passengers. Norwegian Cruise Line also requires passengers to pay a fee (currently $9.95 per cruise) to use a messaging and calling feature of its Cruise Norwegian app. Another way to get free or cheaper internet time on ships is to join cruise line loyalty programs.

So while onboard cruise Wi-Fi speeds are getting better, they'll never be as fast as at home, where a hard wire brings the signal straight to your router. For most of the many years I've been writing about cruising, the typical internet connection at sea hasn't just been slow. You'd click on a website only to experience many seconds of frustration. Maybe the cruise would end while you were still sitting there.

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